Frequently Asked Questions
Everything you need to know about your Gumbies journey.
How do I determine the right size for my Gumbies footwear?
We recommend checking our detailed Size Guide located on each product page. Our footwear generally fits true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return policy for online orders?
We offer a 30-day return policy on all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are Gumbies products made with sustainable materials?
Yes, sustainability is at our core. We use recycled rubber for our outsoles, natural fibers like jute, and recycled plastic bottles (PET) for our straps to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I clean and maintain my Gumbies?
For best results, hand wash your Gumbies with cold water and a mild detergent. Avoid machine washing or drying; instead, let them air dry in a shaded area to maintain the integrity of the recycled materials.